Politique de Confidentialité
Informations sur le traitement des données personnelles de Nomad Ruh
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other measures that may be required by applicable law.
Collection and use of your personal information
To provide the Services, we collect personal information about you from a variety of sources, as indicated below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and those of others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or individually describes you, as well as information that may relate or be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you send directly to us through our Services may include the following:
- Contact details: includes your name, address, phone number and email address.
- Order information: includes your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information: includes your username, password, security questions and other information used for account security purposes.
- Customer service information: includes information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this data; however, this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to prepare your orders and provide the products or services you have requested and, in this way, be able to fulfill our contract with you.
- When visiting our Site, opening or clicking on emails we send you, or interacting with our Services or ads, we, or the third parties we work with, may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, external libraries and cookies.
All information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the following section, Third-party websites and links.
Use of your personal information
Provision of services and products
We use your personal information to provide you with the Services and, in this way, fulfill our contract with you, which includes processing your payments, preparing orders, sending notifications related to your account, as well as your purchases, returns, changes or other transactions, in order to create, maintain and manage your account, organize shipping, facilitate returns or changes, as well as other features and functionalities related to your account. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and its Consumer Privacy Policy.
Marketing and advertising
We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising and marketing communications by email, text message or postal mail, as well as showing you product or service ads. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
Security and fraud prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other details with anyone. If you believe your account has been compromised, contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with Art. 6 (1) (f) of the GDPR.
Communications and service improvement
We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, our Site also uses cookies. For specific information about the Cookies we use related to the operation of our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (which includes remembering your actions and preferences), as well as to perform reports and statistics and better understand user interaction with the Services (in our legitimate interest in managing, improving and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize the services, products and advertising of our Site and other websites.
Most browsers accept Cookies automatically by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionalities, to malfunction or become unavailable. Additionally, blocking Cookies may not completely prevent sharing information with third parties, such as our advertising partners.
Disclosure of your personal information
Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes or other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data reports and statistics, customer service, cloud storage, preparation and shipping).
- With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you indicate, request or otherwise consent to our disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our business group, in our legitimate interest in running a successful business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users and others.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that are not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of such external platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any type of promotion of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, so we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us through the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (understanding these terms as defined in applicable law) personal information of minors under 16 years of age.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." In addition, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
The retention time of your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, such rights are not absolute, so they may apply only in certain circumstances, which would allow us to reject your request in certain cases and as permitted by law.
- Right of access/knowledge: You may have the right to request access to the personal information we have about you, including details related to how we use and share your information.
- Right of deletion: You may have the right to request deletion of the personal information we retain about you.
- Right of correction: You may have the right to request correction of incorrect personal information we retain about you.
- Right of portability: You may have the right to receive a copy of the personal information we retain about you and to request its transfer to a third party, under certain circumstances and with certain exceptions.
- Right to opt-out of sale, sharing or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or that we opt out of processing your personal information for "targeted advertising" purposes, as defined in applicable privacy laws.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
- Revocation of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw such consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. To do this, you can respond directly to our denial.
Management of communication preferences
We may send you promotional emails and you can unsubscribe at any time through the unsubscribe option that is available in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Know that exercising any of these rights will not be grounds for any type of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized such agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Claims
If you have any claim about how we process your personal information, contact us through the contact details provided below. If you are not satisfied with the response we have provided to your claim, depending on where you live, you may have the right to appeal our decision by contacting us through the contact details indicated below, or to file your claim with the local competent authority for data protection. For the EEA, you will find a list of the authorities responsible for supervising data protection here.
International users
Please note that we may transfer, store and process your personal information outside the country where you live. Your personal information will also be processed with staff and third-party service providers and partners from such countries.
If we transfer your personal information outside Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority of the United Kingdom, as appropriate, unless the data transfer is made to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us by phone or send an email to info@nomadruh.com.
For purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.